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Xperience Kelowna Escape is a premium exit escape room and virtual reality entertainment company. Our goal is to deliver the most fun and memorable exit room and virtual reality experience in Kelowna.

 What makes us different? At Xperience Kelowna Escape, we believe that the overall experience should be entertaining, challenging, and immerse the player into the environment. We hold ourselves to the highest level of quality in  player experience and customer service. Our escape exit rooms all contain atmospheric elements and technology that immerses players into the environment and gameplay. Above and beyond the standard puzzles, we aim to create a unique ambiance missing from many other escape exit rooms. We are also the only escape exit room in Kelowna to provide themes that progress over multiple rooms to convey realism and adventure. Finally, our themes are built from the ground-up for us to maximize the user experience.

Store Manager

Key Duties of the Kelowna Escape Games Store Manager:

  • Ensure store policies are being strictly followed and enforced
  • Be the first line for customer service including the handling of customer complaints in often difficult situations
  • Respond to all reviews on social media and business-related websites
  • Handle distribution of internal communications to staff
  • Create weekly staff schedules with aim to minimize unnecessary costs
  • Order supplies and ensure puzzle backups, drinks and other incidentals are always available
  • Provide weekly reports on tasks completed along with suggestions and ideas for improvements
  • Handle staff discipline and coaching
  • Assist in answering phone calls to help customers with questions, booking game sessions, process payments, especially related to high importance corporate events
  • Attend staff meetings, training sessions, and off-site customer or marketing events
  • Be able to stand in for game hosts as required

The successful candidate is:

  • Organized people person who is unafraid to speak up when they see others who are doing something wrong or not following policy
  • Customer service focused self-starter that takes initiative to identify issues before they become problems
  • Able to work in an often fast-paced environment
  • High level of attention to detail
  • Effective communication and team work skills
  • Able to work effectively with little supervision

Work Schedule / Compensation

  • Xperience Kelowna operates on a scheduled shift-work operation
  • Compensation will be based on past work experience
  • Qualifies for performance incentives

 

Game Host

Key Duties of a Kelowna Escape Games Game Host:

  • Greet guests with enthusiasm upon arrival and ensure that waivers are signed
  • Brief players on the game’s backstory, rules, and guidelines
  • Facilitate guests through their experience by providing hints when requested
  • Troubleshoot any concerns and game issues guests may have throughout their experience
  • Debrief players post-game, take pictures and gather feedback
  • Encourage guests to post, like, and share on Facebook, Twitter, Instagram, and Trip Advisor to increase visibility
  • Thoroughly reset game rooms and ensure consistent gameplay experiences
  • Get guests set up in the VR rooms, teach them on how to select and start various games
  • Contribute to quality improvement initiatives
  • Assist in answering phone calls to help customers with questions, booking game sessions, process payments, update game statistics
  • Attend staff meetings, training sessions, and off-site customer or marketing events
  • Participate in nightly and weekly cleaning and maintenance tasks
  • Escalate to Team Lead or Manager about any customer issues or concerns

The successful candidate is:

  • An upbeat, self-starter that takes initiative
  • Experienced in customer service focused roles
  • Able to work in a fast-paced environment
  • High level of attention to detail
  • Effective communication skills
  • Strong teamwork and collaboration skills
  • Able to work effectively with little supervision

Work Schedule / Compensation

  • Kelowna Escape Games operates on a scheduled shift-work operation
  • Availability must be submitted two weeks in advance, and you will be scheduled a shift around your availability
  • You must have a minimum one weekday and weekend availability
  • Compensation will be based on past work experience and will be paid an hourly rate
  • Qualifies for performance incentives
Hours of Operation

Monday: 2:00PM – 9:00PM
Tuesday: 2:00PM – 9:00PM
Wednsday: 2:00PM – 9:00PM
Thursday: 2:00PM – 9:00PM
Friday: 12:00PM – 10:00PM
Saturday: 12:00PM – 10:00PM
Sunday: 2:00PM – 9:00PM

Copyright © 2021. All Rights Reserved. Xperience Kelowna |Exit Escape Room | Virtual Reality Arcade

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